Netsuite Support
At India Innovations we know how important customer support is to your business. That's why we're committed to answering your questions and resolving your issues fast and effectively. Our support services includes world-class customer support through several different options:
Silver Support provides case submissions through just one email to our support email id with business-hour support. It provides call-back responses to your issues and cases, based on your local time zone. Silver Support includes:
- Email Case Submission
- Within 4 hour call-back response
- Hours of support: 8:00 AM to 6:00 PM in your local time zone Monday through Friday, excluding holidays
Gold Support provides a number of best-in-class services and benefits designed to ensure your company's success with the NetSuite applications you have implemented. All Gold support services are available 24 hours a day, 7 days a week. Gold Support includes:
- 24x7 telephone and email support
- Online support through Our Customer Access Portal for easy case submission
- Weekend coverage
Our highest level of premium customer support is provided through the Platinum offering. It provides our customers with both a dedicated technical support representative and a dedicated program manager. This team will provide the continuity you need to ensure that your NetSuite solution is meeting your business needs — 24x7. Platinum Support includes:
- Dedicated Technical Support Representative
- Dedicated Program Manager
- 24x7 telephone and email support worldwide
- Online support
- Online case response in 2 hours
- Weekend coverage
